Warranty and Refund Policy

Warranty and Return Policy
The Compleat Gamester wishes your shopping experience with us to be a happy one.
We sell a wide variety of merchandise that includes items that are custom orders or require installation.
Our warranty and return policy vary with the product lines. Listed below are our return policies for the various lines. When ordering if you have a question about the return policy of a product that we may not have covered, just ask.

General Requirements for Return and Refund

1. You must have the original sales slip.
2. Refund will be made to the credit card the item was purchased on.
3. Items purchased by check will be refunded 2 weeks from date of deposit
4. Product must be returned in the original package in new condition
5. Refund will be made less the cost of shipping
6. Refund will be allowed on purchases up to 30 days from the date of purchase
7. Shrink wrapped products must be unopened and in original shrink wrap

Product Lines that can be returned for Full Refund

Juggling Props - Boxed Games, Puzzles, Darts, Books, Videos, Gift Certificates
Magellan GPS if still in box and never installed
Chessmen and Boards if stock item. Please ask when purchasing if your item is a custom order
Cues that are stock item and not custom order. Cues must be unused ( not chalked )
Cue purchases please ask if custom order
Billiard Accessories that are stock items.
Table Tennis Accessories in unopened packages

Defective or Damage Items

Compleat Gamester will repair or replace at its sole option any item that is defective or damaged.

Products that May Not be Returned

Custom Orders
Monogrammed Poker Chips, Carnival Games, Gaming Wheels, Special Order Bingo, Raffle Drums, All Table Games, Custom Order Poker Tables, Pool Tables, Air Hockey, Table Tennis Tables, Custom ordered Chessmen and Chess Tables.

AMF Billiards and Games Lifetime Warranty.

AMF warrants each billiards table against defective materials and workmanship for the life of the table with the original purchaser ( the Owner ). AMF will repair or replace, at its sole option any table component or material (excluding cloth, pockets and playing equipment) proven to be defective. This warranty does not imply AMF will replace the table. This warranty includes the table cabinet, legs, wood rails, cushion rubber, interior framing and hardware and the slate playfield.
AMF MAKES NO REPRESENTATIONS OR WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR ANY OTHER WARRANTY, EITHER EXPRESSED OR IMPLIED. All other warranties, expressed or implied, statutory or otherwise, are excluded. AMF has not assumed or authorized any other person to assume for it any other liability or warranty in connection with the table.

For five years after the date of sale of the billiard table to the Owner, this warranty will cover labor and replacement of defective components or material and, if AMF elects to complete the warranty service at a location other than the place of installation, the cost of shipping to AMF. After the five year period, this warranty will cover only the replacement of the defective components or material and the owner will be responsible for the cost of shipping to AMF and labor.

Conditions and Limitations
The Owner must register his or her ownership with AMF by sending in the AMF warranty card packed with each table in 90 days of purchase.

The warranty is not transferable and may be enforced only by the Owner

The billiard table must be installed by AMF or AMF's authorized contractor and may not be moved.

This warranty does not cover table leveling

This warranty does not include a replacement table or "loaner" during the period that the table is defective or while the table is being repaired.

Any breakage or failure must be proven to AMF's satisfaction to be due solely to a defect in workmanship or material. Any damage caused by carelessness, improper treatment, adjustment by the Owner or another party, willful or negligent act or omission of the Owner or another party, damage to or destruction of the building in which the table is installed or any of its systems, or failure to care for the table in accordance with any maintenance instructions or recommendations given by AMF, including a failure to maintain proper environmental conditions, is excluded from coverage under this warranty.

This warranty does not apply to tables used in an institutional or commercial setting and does not apply to damage due to normal wear and tear, fire, flood or any other natural calamities.

Any replacement parts or material will be delivered to the place of installation specified on the AMF warranty card.

AMF will have no liability whatsoever if repairs or replacements are made by anyone not approved by AMF in writing.

AMF Will not be liable for direct, consequential, incidental or special damages (including, without limitation loss of business or profits or economic loss) or for punitive, statutory, or exemplary damages, resulting from or in any manner relating to the table, the use of the table, or any breach by AMF of this warranty. The sole and exclusive remedy of the Owner will be the repair, correction or replacement, at AMF's sole option, of the defective component of the table pursuant to this warranty.

Compleat Gamester Pool Table Extended Warranty

The Compleat Gamester will Guarantee the level of the pool table for three full years.
Terms and Conditions are identical to the AMF warranty above. This extended warranty does not imply any obligation on the part of AMF. The billiard table must be installed by the Compleat Gamester and still be at its original location.

Cue Warranties

The Compleat Gamester will replace any tips on cues purchased from us for 90 days from date of purchase.
All other warranty issues are the responsibility of the Manufacturer of the cue.
The customer will be responsible for the cost of shipping the cue to the manufacturer and its return.
Problems such as broken shafts, joints, warping and wraps are looked at on a case by case basis. The manufacturer will at its sole discretion determine if the problem is a result of poor workmanship or lack of care by the owner. The Compleat Gamester will provide you with contact names and phone numbers if you wish to dispute their decision directly.